All questions related to your profile and managing it

• How can I change my password? 433
• I play in several clubs, can I have a single login? 282
• I have a single account across several clubs, how do I choose which club to display? 210
• A family member wants to become a member, can I add them? 158
• How do I book for a family member? 46
• I've lost my password. How can I recover it? 271
• How do I change my profile photo and information? 32
• I have several accounts: how do I merge them into a single login? 26
• How do I change the site language? 19
• How do I set my personal access code? 21
• My data: download, leave the club, delete my account 31
• How do I become a club member online? 52

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 184
• Why are some cells pink on the board? 394
• How can I make a booking 962
• How can I book with a guest? 263
• How can I edit a booking? 205
• How can I delete a booking? 313
• All courts are occupied. Can I join the waiting list? 104
• What payment methods are available to me for a booking? 110
• How to create an open booking 66
• How to join an open match 48
• Where can I find the court access code (door code)? 31
• How do I withdraw from an open match? 26
• How do I view my booking history? 31
• How do I see the weekly schedule? 33
• How do I find and book at another club? 22
• How do I sign up for a club event? 14

How do I register for a camp or a school?

• Sign up for a tennis lesson 130

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 42
• How do I pay for a booking with my wallet? 41
• How do I split the payment with my partner? 37
• How do I use my restaurant vouchers? 33
• How do I view and pay my invoices? 19
• How do I download my certificates? 29
• How do I send money from my wallet to another member? 40

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 45
• How do I join my club's WhatsApp groups? 40
• How do I take part in the Défi-Plugin (challenge tournament)? 21
• Défi-Plugin: I played without creating the match, how do I enter the score? 25

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 31
• How do I turn on dark mode? 16
• How do I install the Plugin.ch mobile app? 23
• How do I choose the notifications I receive on my phone? 40
• Where can I find the messages sent by my club? 28

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 17
• The administration home page 16

• Manage access 53
• Manage membership cards 37
• Manage clubhouse 17
• Manage restaurant credit 31
• Manage email sending 25
• Manage invoicing 20
• Manage member groups 26
• Manage registrations 28
• Manage special days 25
• Manage offers 20
• Manage online payments 35
• Manage billing regions 33
• Manage the club manager 23
• Manage challenge tournaments 33
• Manage RFID validation 21
• Manage general settings 31
• Setting up accounting 31
• Configure EBICS: connect Plugin.ch to your bank 25
• Gate access log 20
• Manage multiple buildings 25

• Create a new court 43
• Manage court groups 49
• Manage booking periods 62
• Manage court usage 55
• List, edit, or delete a court 44
• Manage sports 36
• Close courts 17

• Create a new season 33
• Edit or delete a season 49
• Open the winter season by copying last season 26
• Link a sport to a season 29

• Manage recurrence authorizations 50
• Manage restrictions 43
• Manage subscription type 52
• Create booking prices: per session or per season 22
• Check rates with the rate grid 23
• Manage non-member and pay-as-you-go deductions 36
• Booking without a subscription: the guest subscription 37

• Create an item 26
• Assign an item to a member 27
• Edit or delete an item 40
• Delete an item assigned to a member 35
• Import linked items from Excel 29

• Display the member list 46
• Create a new member 65
• View a member's detailed information 44
• Display a member's operational data 58
• Manage member subscriptions 59
• Import member data 36
• Print member cards 30
• Print and export the member list 45
• Charge an item to a member or a group 37
• Link a member to a group 39
• Edit and delete a member 46
• Search for a member 22
• Managing duplicates: merging two profiles 25
• Managing units to be deducted: personalised hours and non-members 20
• Manage Swiss Tennis licenses 41
• Topping up a member's wallet 33
• Find and reactivate a removed member 33
• Issue a certificate for a member 26
• Managing families 20
• Handling erasure requests (GDPR) 24

• Add a new sponsor 31
• Invoice sponsors 31
• Re-invoice sponsors 23

• Assign and remove a role 52
• Roles and access: create and edit a role 31

• Gérer son école de tennis : la marche à suivre 44
• Activating the Lessons module 45
• Creating lesson items 42
• Create, edit, and delete a lesson 55
• Manage lesson groups 27
• Manage lesson enrollments 49
• Prerequisite 53
• Invoice and reminder texts 41
• Teachers' schedule 24
• Grouped payments of registrations (basket) 23
• Change the rate of a registration 45
• Copy a lesson for the next season 29
• Changements en cours de saison 45
• Cancel or make up a lesson 45
• Ce que fait le prof 39
• Prix, membres et non-membres 42
• Paiement en ligne et facturation 64
• N° AVS et export Jeunesse et Sport 49
• Questions fréquentes sur les cours 52
• Résoudre les conflits de planning 33
• Proposer des créneaux de préférence 23
• Placer les élèves automatiquement 39
• Envoyer son planning à un professeur 26
• Préparer le planning de la semaine 39
• Reprendre les groupes de la saison passée 28

• Complete management of equipment rental 42

• Find old invoice groups (archives) 32
• Invoice considerations and display 39
• Create invoices 44
• Send invoices by email 41
• Manage payment reminders 36
• Print invoices 29
• List and search invoices 43
• Edit and delete invoices 46
• Invoicing a membership fee or an item: what's the difference? 31
• Automatic reminders for e-mail invoices 21
• Keeping the club's accounts 21
• Manage family discounts 20
• Import accounts from Excel 22
• Carry an overpayment over to the next invoice 33
• How invoice dates are calculated 29
• Annuler une facture ou une ligne déjà comptabilisée 38
• Transit accounts for online payments 31
• Cancel a reminder and go back to the original invoice 26
• Invoicing guests (non-member hours) for the season 29

• List of bank payments 42
• Processing via bank files 62
• Process a manual payment 43

• Process installments 35

• Managing bookings in the schedule 60
• Configure and use open matches 45
• Manage the set times 17
• Create a promo code and use it 24
• Refund a fixed-hour session that was released and taken again 45
• Moving a booking and creating a recurrence in the schedule 36
• Creating and managing recurrences 15
• The weekly view and the all-sports view 52
• The cash journal and the history of a booking 25
• Manage cash register prices 27
• Offering items with a booking 16
• Deleted bookings and deletion records 24
• Replace a player on a fixed hour 53
• A fixed hour cannot be added: nothing is displayed 27
• Create an event (ladies' night, tournament, outing…) 19

• Manage automatic emails 53
• Sending bulk emails 27
• Manage messages 29
• History of sent emails 38
• Writing an e-mail with the editor 26
• Birthday and inactive member e-mails 32

• Manage challenge tournaments 38

• Enable partner search 67

• The statistics dashboard 51
• Invoicing bookings from the statistics 39

• Access the program 28
• Booking by a member 58

• Creating and configuring a lesson 47
• Sign up for a tennis lesson 43
• Managing registrations (administrator) 40
• Managing groups and the schedule 38
• Tennis lesson invoicing 43
• Invoicing check and Youth and Sport export 57

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 47
• Adding and editing an employee 19
• Special cases: minor salary, young people, pensioners, LPP 24
• Running the monthly payroll 21
• Entering a compensated absence (army, maternity, illness, accident) 27
• The 13th salary and holidays for hourly employees 31
• Paying salaries and reconciling them with the bank 41
• Correcting an approved payslip 29
• Salary certificates and annual lists 36

You'll find all the questions about booking without an account

• How can I book if I don't have an account 873
• Where can I find available courts in my area? 157
• How can I edit/cancel my booking if I don't have an account? 171